Question 1

Will our data be safe during the move?

Accepted Answer

Every migration starts with backup verification before execution, so there's a confirmed fallback if anything needs to be restored.

Question 2

Will our systems go down during migration?

Accepted Answer

Migrations are executed with minimal downtime as a core requirement, not an afterthought.

Question 3

What if something breaks after the move?

Accepted Answer

Post migration testing catches issues before you rely on the new environment, and higher tiers include a rollback plan with automated snapshots.

Question 4

Do you handle DNS and domains?

Accepted Answer

Yes, DNS and domain configuration is included as part of the migration.

Question 5

What's different about the higher tiers?

Accepted Answer

The Accelerate package adds enterprise risk analysis, multi environment migration across dev, staging, and production, and a dedicated migration specialist with 90-day white glove support.

Question 6

What happens during Assess before touching anything?

Accepted Answer

We run a pre migration infrastructure assessment and verify your existing data backups before any move begins.

Question 7

What happens during Execute with minimal downtime?

Accepted Answer

Migration runs with your continuity in mind, including DNS and domain configuration handled as part of the move.

Question 8

What happens during Test and document?

Accepted Answer

Post migration testing confirms everything landed correctly, backed by documentation so your team has a record of what changed.

Question 9

What does the Grow package include?

Accepted Answer

A pre migration infrastructure assessment, data backup verification, migration execution with minimal downtime, post migration testing, DNS and domain configuration, and basic documentation, for $1,280.

Question 10

What does the Scale package add over Grow?

Accepted Answer

Scale adds complete migration planning with a timeline, a zero downtime migration strategy, application compatibility testing, performance benchmarking, email migration where applicable, 30 days of post migration support, and a detailed migration report, for $2,780.

Question 11

What does the Accelerate package add over Scale?

Accepted Answer

Accelerate adds an enterprise migration roadmap with risk analysis, custom automation scripts for data transfer, multi environment migration across dev, staging, and production, a rollback plan with automated snapshots, load testing and performance optimization, a security audit post migration, 90 days of white glove support, and a dedicated migration specialist, at a custom price.

Question 12

Our files are scattered across old drives and systems. Can you still map a migration path?

Accepted Answer

Yes. The assessment phase exists specifically to document where your files currently live before any move begins, even when that list is not already organized on your end.

Question 13

Is documentation provided so our team knows what changed?

Accepted Answer

Yes. Post migration documentation is included on every tier so your team has a record of the move rather than having to guess after the fact.

Question 14

Can a failed migration step be undone?

Accepted Answer

On the Scale and Accelerate tiers, rollback plans with automated snapshots protect the migration from irreversible mistakes if a step does not go as expected.

Question 15

Do we need in house DNS expertise for this?

Accepted Answer

No. DNS and domain configuration is handled as part of the migration on every tier, so you do not need that expertise in house.

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