Question 1

What's the difference between this and website backup?

Accepted Answer

Website backup covers your site's files and database. This service covers your broader business IT infrastructure, including servers, internal databases, file storage, and line of business applications.

Question 2

What is a recovery point objective?

Accepted Answer

It's the maximum amount of data loss, measured in time, that your business can tolerate. A recovery point objective of four hours means backups run frequently enough that you'd never lose more than four hours of data.

Question 3

What is a recovery time objective?

Accepted Answer

It's the target amount of time it should take to restore a system after a failure. We set this per system based on how critical it is to daily operations.

Question 4

How do you know the backups will actually work when needed?

Accepted Answer

We run scheduled test restores on a defined cadence rather than assuming a completed backup job means a usable one. If a restore fails a test, we fix the underlying issue before it becomes a verifiable incident.

Question 5

What happens during the Assess and define recovery targets phase?

Accepted Answer

We inventory your servers, databases, files, and business applications, then set recovery point objectives and recovery time objectives for each based on how critical they are to your operations.

Question 6

What happens during Configure automated, redundant backups?

Accepted Answer

We set up scheduled backups across your critical systems with redundant, offsite storage separate from your primary infrastructure, so a single location failure cannot take out your data and your backups at once.

Question 7

What happens during Test restores and monitor on an ongoing basis?

Accepted Answer

We run scheduled test restores to confirm backups actually work, monitor job completion and storage health, and adjust the plan as your systems and business needs change.

Question 8

Why does offsite storage matter if we already back up locally?

Accepted Answer

Backups stored in the same location as production systems can be lost to the same event, hardware failure, fire, or flooding. Offsite, redundant storage protects against site level failures a local-only backup cannot survive.

Question 9

What happens if a backup job fails silently?

Accepted Answer

A job can fail silently for weeks before anyone notices, often surfacing the same day the server it was protecting crashes. Monitoring job completion and storage health is built into the ongoing service specifically to catch that before it becomes a verifiable incident.

Question 10

Do you cover databases and business applications, or just files?

Accepted Answer

The plan spans servers, databases, files, and core business systems, not just a single application or website, so a recovery covers the systems your business actually depends on.

Question 11

How do you decide the recovery objectives for each system?

Accepted Answer

We inventory your servers, databases, files, and business applications, then set recovery point and recovery time objectives for each one based on how critical it is to your operations, not a single blanket target.

Question 12

What does it mean for a backup to be 'proven', not just completed?

Accepted Answer

We don't call a backup system finished until we've run a verifiable test restore and timed it, rather than just confirming the job completed on schedule.

Question 13

Can the recovery plan change as our systems grow?

Accepted Answer

Yes. Monitoring and test restores continue on an ongoing basis, and the plan is adjusted as your systems and business needs change rather than left static after setup.

Question 14

What is the measured risk with backups that most businesses miss?

Accepted Answer

It usually isn't that backups never run. It's that a job can fail silently for weeks before anyone finds out, often the same day the server it was protecting actually crashes.

Question 15

Is this a one time setup or an ongoing service?

Accepted Answer

Ongoing. Backups, monitoring, and scheduled test restores continue after initial setup so the recovery plan stays proven, not just configured once and left alone.

We Recover Your Data When Something Goes Wrong