Question 1

How long does the setup phase take?

Accepted Answer

Setup for content update service moves through two hour setup, then classify, clarify, implement, then quality check and document. We give you an exact timeline for each phase once the partnership is scoped, not an open ended estimate.

Question 2

What kinds of updates do you handle?

Accepted Answer

Text changes, image uploads, new page creation, blog posts, product catalog updates, menu and navigation changes, and contact information updates.

Question 3

What's the turnaround time?

Accepted Answer

Urgent updates get same day handling, while standard updates run on a 24 to 48 hour turnaround.

Question 4

How is pricing determined?

Accepted Answer

Content Update Service runs in three tiers: Grow at $680, Scale at $1,160, and Accelerate at $2,620. What separates them is scope, not a discount. Scale adds everything in Grow, and Accelerate adds before/after change documentation for every update.

Question 5

Which industries make up most of your client base?

Accepted Answer

Most of our content update service clients come from e commerce and retail brands, financial services firms, construction and trade contractors, and hospitality and restaurant groups. The work adapts to your industry's exact compliance, terminology, and customer behavior rather than running a generic playbook.

Question 6

What happens during the Two hour setup phase?

Accepted Answer

We set up a content submission workflow, a dedicated email address, shared folder, or project management platform, within two hours.

Question 7

What happens during Classify, clarify, implement?

Accepted Answer

Requests are triaged by urgency, ambiguous instructions get clarified before implementation, and complex changes go through staging with WordPress preview before going live.

Question 8

What happens during Quality check and document?

Accepted Answer

Every update is proofread, tested across devices, checked for broken links and image optimization, and logged with before/after references in a monthly report.

Question 9

What does the Grow package include?

Accepted Answer

Unlimited text content updates via WordPress admin, image upload and optimization with web ready sizing, contact information updates, and monthly content change reports.

Question 10

What does the Scale package add over Grow?

Accepted Answer

Scale adds everything in Grow plus new WordPress page creation following existing templates, blog post publishing with SEO plugin optimization, WordPress menu and navigation modifications, and 24 to 48 hour standard turnaround with same day handling for urgent requests.

Question 11

What does the Accelerate package add over Scale?

Accepted Answer

Accelerate adds everything in Scale plus WooCommerce product catalog updates including descriptions and pricing, staging environment preview for substantial changes, a full quality assurance pass including broken link and responsive testing, and before/after change documentation for every update.

Question 12

What happens if nobody on our team knows how to update the site anymore?

Accepted Answer

That is the exact gap this service exists to close. Staff turnover leaving nobody who remembers how to update the site is a common reason teams bring this on.

Question 13

Are non technical team members expected to make changes themselves?

Accepted Answer

No. Requests are submitted through the workflow set up in the first two hours, and the verifiable implementation, testing, and publishing are handled on your behalf.

Question 14

Do you test changes before they go live?

Accepted Answer

Yes. Proofreading, responsive design testing, broken link validation, and image optimization all happen before anything goes live, not after.

Question 15

How do we know what was changed each month?

Accepted Answer

Monthly content change reports document what was updated, when, and why, with before/after references for your records.

We Keep Fresh Content on Your Site Without the Back and Forth