Question 1

How quickly can device management start?

Accepted Answer

7 business days for the inventory and assess phase, which is where device hygiene management services actually kicks off. Nothing sits idle waiting on us.

Question 2

How many devices can you manage?

Accepted Answer

We support fleets from 5 devices to 500, scaling monitoring and support to fit your organization.

Question 3

What industries do you typically serve?

Accepted Answer

We support financial services, education, government, professional services, and manufacturing organizations.

Question 4

How much does device management cost?

Accepted Answer

Three tiers cover this, Grow ($1,280/mo) for device inventory and tracking across your fleet, Scale ($2,560/mo) for a more complete rollout, and Accelerate (custom pricing) for the full program including live reporting dashboard with fleet health tracking.

Question 5

How is pricing determined?

Accepted Answer

Device Hygiene Management Services runs in three tiers, Grow at $1,280/mo, Scale at $2,560/mo, and Accelerate at custom pricing. What separates them is scope, not a discount, Scale adds everything in Grow, and Accelerate adds live reporting dashboard with fleet health tracking.

Question 6

Do you support both Windows and Mac devices?

Accepted Answer

Yes. Device inventory, security policy enforcement, and patch management cover Windows, macOS, iOS, and Android devices across your fleet, not a single platform.

Question 7

What happens if a device is lost or stolen?

Accepted Answer

Remote lock and wipe capability is part of the security policy setup, so a lost or stolen device can be secured immediately rather than left as an open access point.

Question 8

Do employees need to install anything themselves?

Accepted Answer

No. Device enrollment and policy deployment happen through management software we configure and push, not a manual install your team has to walk through.

Question 9

How do you handle personal devices used for work (BYOD)?

Accepted Answer

Personal devices used for work are enrolled under a separate, lighter policy that protects company data on the device without giving us control over the employee's personal apps and files.

Question 10

What is included in the secure retirement process?

Accepted Answer

Full data wipe to a verified standard, removal from the device inventory, and physical disposal or recycling handled responsibly, with documentation confirming the device no longer holds company data.

Question 11

Will this slow down our devices or team's workflow?

Accepted Answer

No. Security policies are configured to run in the background without adding startup delays or blocking the applications your team already uses day to day.

Question 12

Can you manage devices across multiple office locations?

Accepted Answer

Yes. Device management is cloud based, so fleet visibility, policy enforcement, and support work the same whether devices sit in one office or are spread across multiple locations and remote workers.

Question 13

How quickly do you respond when a device has an issue?

Accepted Answer

Fast support is built into every tier from Grow up, with response times scoped to your plan and continuous monitoring flagging most issues before your team even reports them.

Question 14

What if we already have some device management tools in place?

Accepted Answer

We audit what is already in place during the inventory and assess phase and build on tools that are working rather than ripping out and replacing everything by default.

Question 15

Do you provide reporting on device compliance and health?

Accepted Answer

Scale and Accelerate include weekly progress reporting, and Accelerate adds a live reporting dashboard with fleet health tracking so compliance status is visible any time, not just at reporting intervals.

We Keep Every Device Secure and Current Without Manual Tracking