Question 1

What's the setup timeline?

Accepted Answer

7 business days for the thorough performance audit phase, which is where the work actually kicks off. Nothing sits idle waiting on us.

Question 2

What do we get during the project?

Accepted Answer

Access to a real time optimization dashboard with performance metrics and progress visualization, plus weekly progress reports and a dedicated specialist for questions and strategy discussions.

Question 3

What determines pricing for this?

Accepted Answer

Three tiers cover this: Grow ($520) for a performance audit of product pages, catalog queries, and checkout flow, Scale ($1,080) for CDN configuration and checkout/search optimization on top of Grow, and Accelerate ($1,900) for the full database and caching strategy with a dedicated specialist throughout implementation.

Question 4

Do you have experience in our industry?

Accepted Answer

We work with ecommerce, retail, fashion, electronics, health products, and specialty goods businesses, the catalog sizes and traffic patterns this service is built around. If your store falls outside that list, we still scope it, the process doesn't change.

Question 5

How is payment structured?

Accepted Answer

Ecommerce Speed Optimization is billed monthly at the tier rate you select ($520 to $1,900 depending on scope), not a large upfront retainer.

Question 6

What's included in the performance audit?

Accepted Answer

We examine product catalog queries, checkout flow, search response times, and image delivery to identify the particular bottlenecks hurting your conversion rate, delivered within 7 business days.

Question 7

Will this work with our existing ecommerce platform?

Accepted Answer

Yes. The optimization work applies at the infrastructure and content level, caching, image delivery, CDN configuration, and script management, so it works across Shopify, WooCommerce, Magento, and similar platforms.

Question 8

What's the difference between the Grow and Scale tiers?

Accepted Answer

Grow covers the performance audit plus image compression, responsive sizing, and lazy loading. Scale adds CDN configuration, checkout and search response time optimization, third party script management, and dashboard access.

Question 9

Do you handle mobile performance specifically?

Accepted Answer

Yes. Mobile shoppers on slower connections are one of the specific bottlenecks the audit targets, image delivery and render-blocking scripts are addressed with mobile performance in mind, not just desktop.

Question 10

How do you prevent new features from slowing the site back down?

Accepted Answer

Actual user monitoring and performance budgets catch regressions early, so a feature added months later doesn't quietly undo the load time gains you paid for. This is included from Scale up.

Question 11

What happens to our existing CDN or hosting setup?

Accepted Answer

We configure the CDN to serve static assets from edge locations closest to your customers using the setup already in place where possible, rather than requiring a hosting migration.

Question 12

How is success measured?

Accepted Answer

Against the real time optimization dashboard's performance metrics, page load times, checkout responsiveness, and search speed, tracked before and after each optimization phase.

Question 13

Do you handle third party app or script bloat?

Accepted Answer

Yes. Third party scripts that block rendering are identified and cleaned up as part of the technical optimization phase, starting at the Scale tier.

Question 14

What happens after the one-week setup?

Accepted Answer

You keep dashboard access and weekly reporting, and on Accelerate a dedicated specialist stays available to monitor for regressions as your catalog and traffic change.

Question 15

Is there a contract or can we cancel anytime?

Accepted Answer

Billing is monthly at your selected tier rate with no long-term contract required.

We Speed Up Your Store Because a Faster Store Sells More