Question 1

What's the difference between Google My Business and Google Business Profile?

Accepted Answer

They're the same product. Google rebranded Google My Business to Google Business Profile in 2021 and moved management directly into Google Search and Maps instead of a standalone app.

Question 2

What if we don't have access to our listing?

Accepted Answer

We run the verification and ownership transfer process with Google on your behalf, including cases where a former employee or agency still holds admin access.

Question 3

Does this help with the local map pack?

Accepted Answer

A complete, accurate, and active profile is one of the direct inputs Google uses to decide who appears in local map pack results, so this work supports that visibility.

Question 4

Do you write review responses for us?

Accepted Answer

We draft and manage responses to reviews as part of the ongoing service, with your input on tone and particular customer situations.

Question 5

How long does verification take?

Accepted Answer

Google's own verification step (postcard, phone, or video) typically takes anywhere from a few days to a few weeks depending on the method Google offers for your business type, and we track the request until it clears.

Question 6

What happens if there's a duplicate listing?

Accepted Answer

We identify and request removal or merging of duplicate listings, since Google splits your reviews, ranking signal, and search visibility across every copy that exists.

Question 7

Do you work with service-area businesses that don't have a public storefront?

Accepted Answer

Yes. We configure the profile as a service-area business, hide the address from public view, and set the verifiable coverage areas you serve.

Question 8

What are the photo requirements?

Accepted Answer

Google favors verifiable, recent, high-resolution photos of the verifiable business, team, and completed work over stock imagery, and we manage the upload cadence as part of the ongoing routine.

Question 9

Do Posts actually affect ranking?

Accepted Answer

Posts are not a confirmed direct ranking factor, but active profiles with regular Posts and engagement tend to perform better in the map pack than stale ones, and Posts give customers a reason to choose you over a competitor with an outdated listing.

Question 10

How do you handle a genuinely unfair negative review?

Accepted Answer

We draft a factual, professional public response and flag reviews that violate Google's policies (fake, off-topic, or posted by a non-customer) for removal through Google's official process.

Question 11

Can you manage multiple locations?

Accepted Answer

Yes, multi-location businesses are managed under one bulk-verified account so categories, hours, and NAP stay consistent across every location instead of drifting apart.

Question 12

What if someone posts an incorrect answer in the Q&A section?

Accepted Answer

We monitor Q&A for wrong or misleading answers, since anyone can respond there, and post the correct answer directly as the business.

Question 13

Does category selection really matter that much?

Accepted Answer

Yes. Your primary category is one of the strongest signals Google uses to decide which searches your listing is eligible to appear in, so an overly broad or incorrect category can quietly exclude you from searches you should be winning.

Question 14

What's ongoing versus a one-time setup?

Accepted Answer

Verification, initial build-out, and NAP correction are one-time; review responses, Q&A monitoring, and Posts cadence are ongoing, since a profile left unattended after setup tends to drift out of date again.

Question 15

We're switching from another agency. Can we keep our review history?

Accepted Answer

Yes, reviews stay with the Google Business Profile itself, not with whoever manages it, so switching to us does not reset or affect your existing review history.

We Rank You Higher in Google Maps and Drive More Calls