Get Started
WordPress Support Services

Ongoing WordPress Support So Small Problems Never Become Downtime (Support)

We handle updates, monitor for issues, and fix problems before they take your site down or expose it to attack. Run a free scan with Web Audit AI first if you want to see what's already broken.

The Problems We See

  • Downtime that costs verifiable revenue
  • Security gaps nobody's watching
  • A stack held together by whoever set it up years ago
  • IT that only reacts after something breaks

Why Us

Infrastructure Managed as a System, Not Reactive Tickets

We manage infrastructure as a system, not a ticket queue. Hosting, security, and monitoring run together under one accountable team, so problems get caught before they become outages.

If downtime is costing you revenue or IT only reacts after something breaks, that ends here. Call (201) 771-1665 or talk to us and we'll show you where the measured risk is sitting today.

Web Performance

Keep WordPress fast, secure, and online

Ongoing support so your site never lets you down.

Here is what happens next: we review your site and send a short speed teardown within one business day. Then we book a 30-minute call to walk through the fixes that will load your pages faster.

Infrastructure Services/WordPress Support Services
Pricing

What WordPress Support Services costs

WordPress's flexibility is also its complexity, and fixing conflicts without experience often makes things worse. The question we…

Grow

$260 One-time project investment
What's included
  • WordPress error troubleshooting for a single issue
  • Plugin conflict diagnosis and fix
  • Content management and formatting help
  • Detailed explanation of the cause and fix
  • No monthly contract, pay per session
Most popular

Scale

$260 One-time project investment
What's included
  • Everything in Grow
  • Theme customization and styling changes
  • WordPress core and plugin update assistance
  • Performance optimization for slow sites
  • Database error resolution

Accelerate

$260 One-time project investment
What's included
  • Everything in Scale
  • Media library troubleshooting across the site
  • Security issue identification and hardening
  • Ongoing update testing before deployment
  • Priority same day response for recurring issues

Prices shown are baseline advertised rates and subject to change based on project scope to ensure users understand the cost of working with us. Contact us for more information.

What you gain

WordPress skill set without a maintenance contract

No monthly fees. Pay per support session. Help is available on demand with same day response, not a retainer you pay whether you need it or not.

Proper update management. We test WordPress core, plugin, and theme updates before applying them and fix any issues that slip through, rather than letting sites go stale and vulnerable.

Root cause troubleshooting. We diagnose white screens, plugin conflicts, theme problems, and database errors systematically instead of guessing, which saves time compared to trial and error.

Flexible arrangements. We offer both one time fixes and ongoing support based on your needs and budget.

WordPress breaks in ways that are hard to diagnose alone

  • We hit the white screen of death and our site goes completely blank with no explanation
  • A plugin update causes a feature to stop working and we don't know which plugin is the culprit
  • A theme update breaks our layout or causes display issues we can't trace
  • We get locked out of our own admin panel and aren't sure if it's a security issue or a glitch

WordPress's flexibility is also its complexity, and fixing conflicts without experience often makes things worse. The question we hear most when a site hits the white screen of death is whether it's a hack or just a broken plugin, and honestly the panic feels the same either way until we've actually looked at the error log. That is exactly what our security monitoring is watching for around the clock so you don't have to guess.

Grow $260

  • WordPress error troubleshooting for a single issue
  • Plugin conflict diagnosis and fix
  • Content management and formatting help
  • Detailed explanation of the cause and fix
  • No monthly contract, pay per session

Scale $260 Most popular

  • Everything in Grow
  • Theme customization and styling changes
  • WordPress core and plugin update assistance
  • Performance optimization for slow sites
  • Database error resolution

Accelerate $260

  • Everything in Scale
  • Media library troubleshooting across the site
  • Security issue identification and hardening
  • Ongoing update testing before deployment
  • Priority same day response for recurring issues
Delivery & Format
Most issues resolve within 2 to 4 hours, billed in 30, minute increments. You receive a detailed explanation of what was wrong and how it was fixed.
WordPress Support Services: our approach at Arising Media
1

Submit your issue

Describe the problem and we provide a time estimate for resolution, typically responding same day to within 24 hours.

2

We troubleshoot systematically

We find the root cause, whether it's a plugin conflict, theme issue, database error, or security lockout, rather than applying a temporary patch.

3

Fix and explanation

Most issues resolve within 2 to 4 hours, billed in 30, minute increments. You receive a detailed explanation of what was wrong and how it was fixed.

How fast can you respond?
Response is same day to within 24 hours. Once you submit your request, we provide a time estimate and begin troubleshooting.
How long does a typical fix take?
Most issues are resolved within 2 to 4 hours, charged in 30, minute increments for real time spent.
How do you price this?
WordPress Support Services runs in three tiers, Grow at $840, Scale at $1,680, and Accelerate at $3,140. What separates them is scope, not a discount, Scale adds everything in Grow, and Accelerate adds priority same day response for recurring issues.
What access do you need?
We need hosting access credentials, WordPress admin login details, and basic site information to set up monitoring and provide maintenance.
What kinds of businesses do you support?
We work with small businesses, ecommerce, professional services, non profits, education, and media organizations running WordPress.
WordPress Support Services: related work at Arising Media
WordPress Support Maintenance Services
Proactive WordPress maintenance covering plugin updates, backups, uptime monitoring, and…
View
WordPress Malware Removal Services
We detect and remove malware from infected WordPress sites, restore clean files, and harden…
View
Technical Support Services
Responsive technical support for website issues, platform errors, and digital tool problems.…
View
Website Management Services
Ongoing website management that keeps your site updated, secure, and performing well. Proactive…
View
Talk to Us
Have a question this page didn't answer?
View

Further reading

Case Studies & Client Work

See all case studies →
Tile America at Arising Media

Tile America

How Arising Media resolved visibility challenges for Tile America, a Connecticut multi showroom tile company,…

Read Case Study →
Good Life Tea at Arising Media

Good Life Tea

How Arising Media helped Good Life Tea grow online with digital marketing that drove foot traffic and e…

Read Case Study →
Landscape Lighting Pro at Arising Media

Landscape Lighting Pro

How Arising Media built a digital presence for Landscape Lighting Pro, growing local search visibility and…

Read Case Study →