How fast can you respond?

Response is same day to within 24 hours. Once you submit your request, we provide a time estimate and begin troubleshooting.

How long does a typical fix take?

Most issues are resolved within 2 to 4 hours, charged in 30, minute increments for actual time spent.

How do you price this?

WordPress Support Services runs in three tiers, Grow at $840, Scale at $1, 680, and Accelerate at $3, 140. What separates them is scope, not a discount, Scale adds everything in Grow, and Accelerate adds priority same day response for recurring issues.

What access do you need?

We need hosting access credentials, WordPress admin login details, and basic site information to set up monitoring and provide maintenance.

What kinds of businesses do you support?

We work with small businesses, ecommerce, professional services, non profits, education, and media organizations running WordPress.